Refund policy

我们有 30 天退货政策，这意味着您可以在收到商品 30 天内申请退货。

退货需符合条件，您的商品必须与收到时的状态相同、未穿过或未经使用、带有标签并保持原包装。您还需要提供收据或购买证明。

若要开始退货，您可以通过 yelangwatches@outlook.com 联系我们。请注意，退货商品需要寄送到以下地址：[INSERT RETURN ADDRESS]

如果我们接受您的退货，则会给您寄一个退货发货标签，以及有关包裹寄送方式和地点的说明。我们不接受未申请退货而直接退回的商品。

如有任何退货问题，您可以随时通过 yelangwatches@outlook.com 联系我们。

损坏和问题
请在收货时检查您的订单商品，如果商品有缺陷、损坏或发错，请立即联系我们，以便我们评估并纠正问题。

例外/不可退货商品
某些类型的商品不能退货，例如易腐商品（如食品、鲜花或植物）、定制产品（如特殊订单或个性化产品）和个人护理产品（如美容产品）。我们也不接受危险材料、易燃液体或气体产品退货。如果您对特定商品有疑问或担忧，请联系我们。

非常抱歉，我们不接受促销产品或礼品卡退货。

换货
确保得到所需商品的最快方法是退货，并在退货被接受时另外购买新商品。

欧盟 14 天冷静期
尽管有上述规定，如果商品是发货至欧盟，您有权在 14 天内无理由取消订单或退货。如上所述，您的商品必须与收到时的状态相同、未穿过或未经使用、带有标签并保持原包装。您还需要提供收据或购买证明。

退款
我们收到并检查您的退货商品后会通知您，告知是否批准退款。如果批准，退款将在 10 个工作日内退回到您的原始付款方式中。请记住，您的银行或信用卡公司也需要一些时间来处理和过账退款。
如果您在我们批准退货 15 个工作日后仍未收到退款，请通过 yelangwatches@outlook.com 联系我们。

At YELANG Official, we strive to provide our customers with a seamless and efficient shipping experience. We understand the importance of receiving your order in a timely manner, and we are committed to delivering your products as quickly as possible.

Shipping Methods:

We offer various shipping methods to cater to your needs. Our standard shipping option ensures reliable delivery within 5-7 business days. For those who require their items sooner, we also offer expedited shipping, which guarantees delivery within 2-3 business days. Please note that the availability of expedited shipping may vary depending on your location.

International Shipping:

We are proud to offer worldwide shipping, allowing customers from around the globe to enjoy our high-quality automatic mechanical watches. Whether you are located in the United States, Europe, Asia, or any other part of the world, we will ensure that your order reaches you safely and efficiently.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. During the checkout process, you will be able to view the shipping costs associated with your specific order. We strive to provide competitive shipping rates while ensuring the safe and secure delivery of your products.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. However, during peak periods or promotional events, there may be a slight delay in processing time. Rest assured, we are committed to getting your order to you as quickly as possible.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment and estimate the expected delivery date. Simply click on the provided tracking link to access real-time updates on the whereabouts of your package.

Shipping Restrictions:

While we strive to offer worldwide shipping, there may be certain countries or regions where we are unable to deliver due to legal restrictions or logistical challenges. If you encounter any issues during the checkout process, please contact our customer support team, and we will do our best to assist you.

CUSTOMS, TAXES, DUTIES AND FEES
●Prices displayed on the website are in US Dollars. ( Excluding any Import Duties / Custom / VAT Charges etc. )
●Some countries may have Import duties, VAT taxes, Custom fees, brokerage fees, extra local carrier charges or other charges etc. issued by recipient’s local government or agents. Any such charges have to be taken care by the recipient because it goes to recipient countries development and welfare programs.
●Since duties and taxes differ from country to country so we are unable to provide estimation on same, we suggest you to contact your local customs office / agents for further information.

IMPORTANT NOTES: Shipping Fees and taxes will not be refunded for the packages that are refused due to Any Duties/Taxes at the recipient end.

Customer Satisfaction:

At YELANG Official, customer satisfaction is our top priority. If you have any questions or concerns regarding your shipment, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

Thank you for choosing YELANG Official. We appreciate your trust in our brand and look forward to serving you with the highest level of professionalism and efficiency.